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 Privacy Policy 

Privacy Policy for Diabacore

This website (“Website”) is owned and operated by https://www.en-en-diabacore.com (“Diabacore,” “we,” “our,” or “us”). We are committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, how we protect it, and your rights regarding that data.

By using our Website, you agree to the practices described in this Privacy Policy. This Policy is incorporated into and forms part of our Terms of Service.

1. GDPR Compliance Statement

In compliance with the EU General Data Protection Regulation (GDPR), Diabacore acts as the “Data Controller” of the personal information we collect through our Website.

We follow these GDPR-aligned practices:

  • We verify that our service providers are GDPR-compliant.
  • We store data in a way that allows us to locate and delete user information upon request.
  • Our data use is limited to the purposes described in this policy.
  • We notify users of any material changes to this policy.
  • We have appointed a Data Protection Officer (DPO) to oversee data privacy and manage user requests.
2. Information We Collect

(a) Personal Data

Definition: Information that can identify you as an individual.

We may collect:

  • Name, email, phone number, country, city, state, ZIP code
  • Additional information submitted via email, contact forms, chats, or forum posts
  • IP addresses and device identifiers

When we collect it:

  • When you fill out a contact form
  • When you start an online chat
  • When you post in a forum or email us directly

How we use it:

  • To respond to inquiries and provide support
  • To send transactional or promotional emails
  • To comply with regional legal and regulatory requirements

Where we store it:

  • All personal data is securely stored on Amazon Web Services (AWS) servers.
(b) General Information

Includes non-personal, anonymized data such as:

  • IP address, browser type, device type, ISP/carrier, last visited URLs

How we collect it:

Through cookies and tracking technologies (see Section 7).

Why we collect it:

  • To understand usage patterns
  • To improve website functionality and user experience

Tools we use:

  • Google Analytics
  • Hotjar
  • Facebook Pixel
  • Zendesk
3. How We Share Your Information

We do not sell your personal data. We share data only as necessary:

(a) With Third-Party Service Providers:
  • Amazon Web Services – Hosting infrastructure
  • Zendesk – Chat and customer support
  • Amazon SES – Email delivery service
  • Google Analytics / Hotjar – Analytics and behavior tracking

Each provider only receives data relevant to the services they offer and must comply with data protection regulations.

(b) With Law Enforcement or Legal Entities:

We may disclose data if legally required to comply with applicable laws or to protect our rights.

(c) In a Business Transfer:

In the event of a merger, acquisition, or sale, user data may be transferred as part of business assets.

(d) Other Disclosures:

We may disclose data to protect the safety and rights of Diabacore, our users, or the public.

4. How We Protect Your Data

We use robust technical and organizational security measures to safeguard your information. These include data encryption, limited access protocols, and secure storage. However, no system can be 100% secure.

We recommend logging out and closing your browser after visiting public or shared computers.

5. Data Retention

We retain your data only as long as necessary to fulfill business purposes or comply with legal obligations. If data is no longer needed, it may be anonymized or securely deleted.

You may request data deletion at any time (see Section 6).

6. Your Rights and Choices
(a) All Users
  • Unsubscribe from promotional emails using the link at the bottom of emails.
  • Request deletion or restriction of your personal data by contacting our DPO.
(b) EU Residents (GDPR)
  • Request access, correction, or deletion of your data.
  • All GDPR-related requests are processed within 30 days, free of charge.
(c) California Residents (CalOPPA)
  • Request information on data shared with third parties for marketing.
  • One request per year is permitted under CalOPPA.

Contact our Data Protection Officer to exercise any of these rights.

7. Cookies & Tracking Technologies

We use cookies and third-party tools (Google Analytics, Hotjar, Facebook Pixel) to track usage and enhance user experience.

We honor "Do Not Track" (DNT) requests set in your browser.

8. Children’s Privacy

Our website is intended for users aged 18 and above. We do not knowingly collect personal data from children under 18. If we become aware of such data, it will be deleted promptly.

9. Policy Changes

We may update this Privacy Policy periodically. When changes occur, users will be notified via pop-up or banner on the website. Continued use of the Website after changes implies acceptance of the updated policy.

10. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact our Data Protection Officer:

📧 Email: support@diabacore.us